SHIPPING

We offer flat rate shipping options on all orders that fit the pre-paid satchel options. If your order is too large for this option we will contact you with a revised shipping quote. Chairs, cases and airbrushing compressors are not part of the flat rate shippng option. The free shipping option applies only to those orders that fit the pre-paid satchels.

Orders received by 12pm each business day will leave same day, otherwise will ship next business day. This excludes public holidays and weekends.

FREE SHIPPING is currently sent via Fastway Courier Satchel with satchel orders over $100 within Australia - this excludes Airbrushing Systems, Makeup Cases & Aluminum Chairs. Please ask for a quote prior to ordering, or we will contact you after you have placed your order for extra payment.  Should your order be more urgent then choose the $12 Australia Post Express Satchel option. Not all areas may have Fastway Courier Satchel delivery so we will contact you for alternative delivery such as Fastway Coupon or Australia Post.

**Airbrushing Compressors, Makeup Chairs and Cases can not be sent overseas**

$8.00 Fastway Courier Option for orders under $100 - When this shipping mode is selected your order will ship via Fastway Courier Satchel all around Australia.

Delivery times vary from city to city so if urgent please get an estimated time of delivery or upgrade to the $12 Australia Express Post Satchel. For example Fastway Couriers to Brisbane/Syd/Melb can be 1-3 days, SA can be 7days and WA up to 15 days. Fastway Couriers can NOT be delivered to PO Boxes as they require a signature. Fastway Courier option has insurance up to $1500 and signature is required on delivery (SEE RED NOTES BELOW), or you may use customer notes section to specify that your parcel has Authority to Leave at the address, or else a courier calling card is left.

Not all areas can have Fastway Courier delivery so we will contact you if your item is returned or the courier will not collect to discuss alternatives. If you live in a rural area then please contact prior to ordering.

When receiving your Fastway Courier delivery make sure you check the condition of your order prior to signing. If your order is in anyway damaged this MUST be shown to the driver for insurance cover. When signing for the parcel you are accepting the parcel is in perfect condition and we can not be liable for any damage thereafter.  This also applies to any Authority to Leave instructions that Fastway Courier again can not be liable, and therefore Makeup and Glow also.  If you are not going to be home for courier deliveries then please instruct to be 'carded' and organise re-delivery at a time you are home, or for collection from your local depot. You can then inspect your parcel prior to signing and accepting the order.

$12 Flat Fee Express Post Satchel - this option is chosen where your order may be more urgent as this will be delivered next working day for all those within the next day delivery network.  Please check the Australia Post website to see if you fall within the next day network: http://auspost.com.au/personal/express-post-and-express-post-platinum-networks.html

*Please note Australia Post Express Post Express Bags do not have insurance over $50

**If your order is too large for either satchel options we will contact you further.

 

Same day shipping on business days if order is received by 12pm AEST, otherwise will be shipped on the next working day.

If your order has not arrived in a timely please contact us ASAP for tracking details as otherwise if too much time has passed then we cannot trace it, and therefore can not be responsible for order delivery.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.  If 2 business days for Express Post, and 7 business days for Fastway Couriers, have past then please contact ASAP for tracking details.  Delays past these times can affect tracking.  We can not be responsible for tracking parcels well past the delivery date (30 days plus).

Any undeliverable returns to Makeup and Glow will be at the shipping expense of the customer if this is due to the courier receiving no response to cards left, or inability to access the address, after attempts to contact the customer.  Please ensure the correct and suitable delivery address is used in order for the courier to access a mail box or business address.

Title and risk of loss to all products will pass to you on delivery.

 

NEW ZEALAND

$15 Flat Rate Postage via Australia Post.  No tracking or insurance included so please contact us for a quote to upgrade! 

REST OF WORLD

$20 Flat Rate Postage via Australia Post.  No tracking or insurance included so please contact us for a quote to upgrade!

If your order is damaged during transit please contact us ASAP. PLEASE SEE RED NOTES ABOVE!

If your order has not arrived in a timely manner please also contact us ASAP for tracking details. We do not take responsibility for any stolen items after delivery of the parcel has been made. 

RETURNS

If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and the same product to be re-sent, or a store credit for that purchase. Please note conditions as per above in RED WRITING

If you have changed your mind on a product that has NOT been used or open then you may contact us for a store credit minus shipping costs and 10% restocking fee, and MUST be returned to us in with all original packaging within 7 days.

There are no returns or refunds when changing your mind on sale or clearance items.

It is strongly suggested that you are sure about your skin type before ordering as products that have been used cannot be returned. If you are in anyway unsure about your skin type then please contact our customer service via email or phone prior to ordering.

If you wish to return items that have NOT been used then you have 7 days to return your item. These items must be received back in the same condition as you received them and you must contact us prior to returning products for our approval. Any refunds will be less shipping costs. If you have found that you have had an allergy or irritation to any of our products then please contact us immediately to discuss.

All returns are subject to a 10% restocking fee.  If you received your order on free shipping terms, and returning this item reduces your order that makes you subject to a shipping fee, and this shipping fee will also be deducted from your order.

Products Damaged in Transit

All orders are delivered by Australia Post and Fastway Couriers and they will endeavor to supply you with the product you have ordered from us in the condition that the goods were dispatched. However on occasion goods are damaged in transit to you. If this occurs, please either email us or call our customer service team. We will supply you with a replacement product or store credit as per conditions followed with method of shipping.  This must be done within 24 hours of you receiving the product.

Faulty Products

Makeup and Glow is proud to offer our customers quality products. We will endeavor to supply you with product you have ordered in good condition. However, on occasion goods that are sealed may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please either email us or contact our Customer Service Team within 24 hrs. We will supply you with a replacement product or store credit.